What is Activechat?
Core parts of customer service automation that Activechat can help with are:
Live chat engine that can help your agents improve their performance by utilizing smart AI-generated suggestions as quick responses
Visual natural language chatbot builder platform that is based on our custom framework which closely follows the natural human conversation model (events and contexts)
A set of conversational AI and analytical tools to dig deep into conversational data that your business generates and utilize this data to get actionable insights.
Getting Started
Got 3 minutes? Check out this brief video overview of Activechat:
Guides: Jump right in
Follow our handy guides to get started on the basics as quickly as possible:
Set up your first projectSetting up your teamBuilding automations visuallyIf you ever get stuck with something that you don't understand or need help with, don't hesitate to e-mail us ([email protected]). We know how challenging conversational design and live chat automation can be, and we want to share our experience with you to help you build better AI-assisted customer service automation!
Fundamentals: Dive a little deeper
Learn the fundamentals of Activechat to get a deeper understanding of our main features:
TerminologyMessaging channelsUsing live chat AI hintsZapier integrationsLast updated
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