What is Activechat?

Activechat.ai is at the same time a live chat tool and a conversational automation platform. It helps you build better customer service and sales with modern conversational AI and automate up to 70% of your daily customer support routine.

You can use Activechat as a multichannel live chat platform that learns your best customer care practices from your human agents as they do their daily routines, and later you can transform this knowledge into smart natural language automations that work independently (as virtual support agents) or suggest AI-generated conversational hints to your human support and marketing teams.

Core parts of customer service automation that Activechat can help with are:

• Live chat engine that can help your agents improve their performance by utilizing smart AI-generated suggestions as quick responses

• Visual natural language chatbot builder platform that is based on our custom framework which closely follows the natural human conversation model (events and contexts)

• A set of conversational AI and analytical tools to dig deep into conversational data that your business generates and utilize this data to get actionable insights.

Getting Started

Got 3 minutes? Check out this brief video overview of Activechat:

Activechat explainer video

Activechat was built to enable customer care teams to use the most up-to-date AI technologies to simplify their daily work and improve the quality of customer service through conversations. We did our best to make the platform as easy to use as possible but be prepared for some learning curve to get the most out of the platform.

If you ever get stuck or do not know how to achieve some specific goal, don't hesitate to drop us a line at [e-mail] or talk to our own virtual assistant. We're always happy to help, and our primary goal is to make your conversational AI experience better!

Guides: Jump right in

Follow our handy guides to get started on the basics as quickly as possible:

Set up your first project

Setting up your team

Building automations visually

If you ever get stuck with something that you don't understand or need help with, don't hesitate to e-mail us ([e-mail]). We know how challenging conversational design and live chat automation can be, and we want to share our experience with you to help you build better AI-assisted customer service automation!

Fundamentals: Dive a little deeper

Learn the fundamentals of Activechat to get a deeper understanding of our main features:

Terminology

Messaging channels

Using live chat AI hints

Zapier integrations

Good to know: Please visit our video library for a huge collection of webinars, walk-throughs, and other materials!