For Product Managers

There is a lot of hype around conversational AI, and for good reason. It has the potential to completely revolutionize how we interact with technology. However, there are also some concerns about how this technology will be used and the impact it could have on our jobs.

Overall, project managers are cautiously optimistic about conversational AI. They see the potential for it to improve communication and collaboration, but they also understand the risks associated with this technology. They are interested in learning more about how conversational AI can be used in their projects and are excited to see how it develops in the future.

Conversational AI transformation is driven by product managers' efforts

For most organizations, conversational AI deployment (and innovation in general) is driven by the efforts of product management teams. They communicate closely with various stakeholders to identify and prioritize opportunities and then work with the engineering teams to turn those opportunities into products and features.

Typically, the product management team is responsible for understanding the needs of the customer, managing the development process, and ensuring that the end product meets the customer’s needs.

However, for conversational AI, this standard project management model doesn’t always work.

One of the unique aspects of conversational AI is that the customer’s needs are constantly changing. The product is constantly evolving, and new requirements and features are being added all the time. This makes it difficult for the project management team to keep up, and often they are not able to accurately predict the needs of the customer.

ℹ️ Read more about the constant process of conversational AI improvement

In addition, the engineering teams working on conversational AI are often not traditional software engineers. They may have backgrounds in linguistics, machine learning, or natural language processing. This means that they may not be familiar with traditional software development processes, and they may not be comfortable working within a traditional project management framework.

This can lead to conflicts between the project management team and the engineering team and can cause delays in the development of the product.

Activechat makes it easy for you to implement complex conversational AI flows due to the simplicity of the platform which does not require any technical background to achieve even the most challenging goals.

ℹ️ Read more about team management, roles, and permissions in Activechat

So, what is the best way to manage a conversational AI project?

There is no one-size-fits-all answer to this question, but here are four tips that can help:

Be flexible

The project management team needs to be flexible and adaptable, and be able to change their approach as the product evolves. They need to be able to work with the engineering team to find a process that works for them, and they need to be willing to change their approach as the product develops.

Keep communication open

The project management team needs to keep communication open with the engineering team, and with all of the stakeholders. They need to be able to communicate effectively and efficiently, and they need to be able to understand the needs of the customer.

Be patient

The project management team needs to be patient, and they need to be able to work with the engineering team to ensure that the product meets the customer’s needs. They need to be able to manage the development process, and they need to be able to ensure that the end product is of the highest quality.

Be prepared to change

The project management team needs to be prepared to change their approach as the product evolves. They need to be able to work with the engineering team to find a process that works for them, and they need to be prepared to change their approach as the product develops.

However, there is another critical role that is often overlooked when it comes to conversational AI: the role of the customer experience (CX) manager.

The role of CX manager in conversational automation

The CX manager is responsible for understanding the customer’s wants and needs, and then translating those into actionable requirements for the project management team.

What is the role of the CX manager?

The role of the CX manager is to understand the customer’s wants and needs, and then translate those into actionable requirements for the project management team.

This includes understanding the customer’s overall business goals, as well as the specific needs of the customer’s customers (known as “end users”).

The CX manager then works with the project management team to make sure that the end product meets the customer’s needs.

Why is the role of the CX manager important?

The role of the CX manager is important because they are the bridge between the customer and the engineering team.

They help to make sure that the customer’s needs are understood and translated into actionable requirements for the project management team. This helps to ensure that the end product meets the customer’s needs.

How can the role of the CX manager help your organization deploy conversational AI?

The role of the CX manager can help your organization deploy conversational AI in several ways:

They can help to identify opportunities for conversational AI

The CX manager can help to identify opportunities for conversational AI by understanding the customer’s overall business goals, as well as the specific needs of the customer’s customers.

This includes understanding the customer’s needs for specific conversational AI applications, such as chatbots, voice assistants, and digital assistants.

They can help to prioritize opportunities for conversational AI

The CX manager can help to prioritize opportunities for conversational AI by understanding the customer’s overall business goals, as well as the specific needs of the customer’s customers.

This includes understanding the customer’s needs for specific conversational AI applications, such as chatbots, voice assistants, and digital assistants.

They can help to manage the development process for conversational AI

The CX manager can help to manage the development process for conversational AI by working with the project management team to make sure that the end product meets the customer’s needs.

This includes understanding the customer’s needs for specific conversational AI applications, such as chatbots, voice assistants, and digital assistants.

They can help to ensure that the end product meets the customer’s needs

The CX manager can help to ensure that the end product meets the customer’s needs by working with the project management team to make sure that the end product meets the customer’s needs.

This includes understanding the customer’s needs for specific conversational AI applications, such as chatbots, voice assistants, and digital assistants.

How conversational AI helps project managers

If you are a project manager, you may be wondering how conversational AI can help you manage your projects. Let’s take a look at some of the ways that conversational AI can help you manage your projects:

Task management

Conversational AI can help you manage your tasks by automating task delegation and tracking.

Project planning

Conversational AI can help you plan your projects by automating project planning tasks such as creating Gantt charts and timelines.

Resource management

Conversational AI can help you manage your resources by automating resource allocation tasks.

Communication

Conversational AI can help you communicate with your team by automating communication tasks such as sending notifications and reminders.

Reporting

Conversational AI can help you generate reports on your projects by automating reporting tasks such as gathering data from chat logs.