Build your first automation
Choose the "Uncategorized" folder in the intents tree and click the "New intent" button. Type in the intent name ("Delivery options" in this case) and hit enter. Now you can enter some phrases that your customers may use when inquiring about delivery options.
Setting up a NLP intent definition in Activechat
We'll dive deeper into the intent definition screen in the "NLP automation" section of this manual. For now, just add some phrases from the example above, and set the Action that this intent should trigger. There are three kinds of actions that your virtual assistant can take for each specific intent:
- Send back a simple response (a phrase or a link, as in the example above)
- Trigger a live chat session with a human agent
For now, a simple response will do. Enter response text and click the "Save" button.
After a short training process, your virtual assistant will be able to respond to similar phrases automatically. Our built-in NLP (Natural Language Processing) engine will detect the right intent even if your customers use other similar phrases or mistype them. Please note that until the training is complete your intent will not be recognized yet. The training process usually takes under 5 minutes.
Example of Natural Language Understanding in the virtual assistant