Activechat Manual
  • What is Activechat?
  • New? Start here
    • The basics
    • Set up your first project
    • Install the chat widget
    • Upload the knowledge
    • Explore the CRM
    • AI-assisted live chat
      • How to set context for AI hints
    • Live chat mobile app
    • Build your first automation
  • Conversational AI
    • For Customer Service Teams
    • For Product Managers
    • For Innovation Teams
    • For Marketers
    • For e-commerce
    • For developers
  • Help Guides
    • Setting up your team
    • Managing conversations
      • Customer attributes
      • User tags and segments
      • Searching for specific users
      • Agent tags (live chat groups and queues)
      • Triggering live chat sessions from the bot
      • Notifications with the TRIGGER block
    • Managing knowledge
      • Uploading business data
      • Question answering and live chat hints
      • Fine-tuning the large language model
    • Natural language automation
    • Building automations visually
      • Customizing your welcome message
      • Adding new skills
      • Navigating skills
      • Copying skills and blocks
      • Handling errors
    • Improving your virtual agent
    • Using live chat AI hints
    • Customizing automatic website page messages
    • Tracking website actions
    • Facebook Ads automation
      • How to set up a Facebook ads bot
      • How to use buttons and quick replies in a Facebook ads chatbot
    • Lead generation
    • Zapier integrations
    • Customizing your project
      • How to customize the chat widget
      • How to customize the Facebook chat widget
      • How to change bot settings
    • Pricing guide
  • Fundamentals
    • Terminology
      • Intents and entities
      • Contexts
      • Skills and events
        • Built-in system skills
          • /start
          • /default
          • /_default_fallback
          • /_start_live_chat
          • /_page_visit
          • /_error
      • Conversation elements
        • Messages
        • Buttons
        • Quick replies
        • Galleries / carousels
    • Messaging channels
      • Website chat widget
        • Installation
        • Customization
        • Voice input
      • Chat widget landing page
      • Facebook Messenger
        • Connect your page
        • 24 hour rule
        • Message tags
        • Persistent menu
      • Telegram
      • Email
      • Twilio SMS automation
    • Intents and bot skills
    • Conversation insights
    • Grow tools
      • Landing pages
      • Messenger links and QR codes
    • Broadcasting
  • Visual builder reference
    • Sending messages
      • TEXT
      • LISTEN
      • IMAGE
      • MEDIA
      • GALLERY
      • FILE
      • EMAIL
      • SMS
      • LEAD
    • Triggering events
      • SEND
      • CATCH
      • TRIGGER
      • LIVE CHAT
    • Manipulating data
      • DATA
      • ADD TAG
      • REMOVE TAG
      • JSON
      • STATUS
      • VALIDATION
    • Conditional logic
      • SWITCH
    • Timers and delays
      • TIMER
      • WAITFOR
      • WAITUNTIL
    • E-commerce blocks
      • CATEGORY
      • PRODUCT
      • VARIATIONS
      • SIMILAR
      • UPSELLS
      • CROSSSELS
      • Shopping carts
        • ADD TO CART
        • UPDATE CART
        • SHOW CART
        • CLEAR CART
        • CREATE ORDER
    • Natural Language
      • NLP
    • System attributes
    • System events
  • Integrations
    • Google services
      • Connect your Google account
      • Google Sheets
        • Searching and updating Google Sheets data
        • Building galleries with Google Sheets data
      • Google Calendar
        • Searching for events
        • Creating and updating events
    • Shopify
    • WooCommerce
    • Dialogflow
      • Building an agent
      • Using entities
      • Slot filling
      • Context management
      • E-commerce NLP
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On this page
  • Which plan is good for me?
  • Plan features and limits
  • Pricing F.A.Q.
  • Have other questions or need custom pricing?

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  1. Help Guides

Pricing guide

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Last updated 3 years ago

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Activechat is a subscription-based service. All projects are charged on a monthly basis. There is no contract, so you can change or cancel your subscription at any time. Annual subscriptions are also available with a 15% discount.

The pricing is based on the number of live chat agents in your team and starts at just $49 per agent per month. You can choose a plan that fits your team size and needs. Also, there's a small extra fee per active conversation if the volume exceeds the plan limit.

Check the F.A.Q. section below for more details on plan limits and costs. You can estimate your cost based on your current usage and the number of live chat seats in the "Settings - Billing" section of the platform. Just choose the required number of live chat seats and your expected monthly conversations volume to see the instant quote.

Which plan is good for me?

If you are a small or medium business, the "Team" plan is a great option. It offers you every platform feature except automatic intent detection () at a reasonable cost of $49 per agent. The price is for agent seats only, and you can have an unlimited number of other team members with various roles working on your project (conversational designers, product managers, administrators, etc).

Larger businesses usually choose the "Company" plan. It starts at $169 per agent per month (10 seats minimum) and includes advanced AI-powered features like custom ML model training for , automatic , custom analytics dashboards, a dedicated account manager, and up to 20 hours of custom development per month to help you properly integrate conversational AI into your business framework.

Plan features and limits

Features
Team plan
Company plan

Connectivity

Website chat

✓

✓

Telegram

✓

✓

Facebook Messenger

✓

✓

Twilio SMS

✓

✓

E-mail

✓

✓

AI-assisted live chat

Chat queueing

✓

✓

Chat forwarding

✓

✓

AI hints

✓

✓

Custom ML model

⤬

✓

Automation

Visual flow builder

✓

✓

Website tracking

✓

✓

Automation insights

⤬

✓

Smalltalk

✓

✓

Integrations

Google Sheets

✓

✓

Google Calendar

✓

✓

Shopify

✓

✓

WooCommerce

✓

✓

Dialogflow

✓

✓

API access

⤬

✓

Support & service

Support options

E-mail

E-mail & phone

Response time SLA

48h

3h

Dedicated manager

⤬

✓

Custom development

⤬

20 hours per month

Pricing F.A.Q.

What's a project?

A project is a combination of a live chat tool, a virtual assistant, and a conversational AI suite for your business. Each project can be connected to multiple channels (Facebook Messenger, Telegram, SMS, website chat, etc) as long as they are hosted by the same organization or website.

What payment methods do you accept?

We accept Visa, American Express, and Mastercard credit & debit cards. All payments are securely processed by Stripe.

Are prices the same worldwide?

Yes, your account will be charged in US Dollars. Local prices may change as exchange rates fluctuate.

What's an active user?

An active user is someone who interacted with your live chat agent or virtual assistant during the current billing period. If you have 1,000 users in your CRM, but only 100 of them had conversations with your business, only these 100 will be counted as active.

Do paid plans have a minimum contract?

Activechat plans are monthly or annually with no contract. You can cancel or change the plan at any time. Enterprise contracts and custom pricing models may have different terms.

Do you offer non-profit discounts?

Yes, we encourage non-profit organizations to use Activechat. Contact us for more details.

Have other questions or need custom pricing?

We tried to cover the majority of questions our customers ask about pricing here, but if you don't find an answer, don't hesitate to reach out to us at and we'll be ready to help.

We're open to discussing your needs and concerns.

"Insights"
smart live chat suggestions
intent detection
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