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Activechat is a subscription-based service. All projects are charged on a monthly basis. There is no contract, so you can change or cancel your subscription at any time. Annual subscriptions are also available with a 15% discount.
The pricing is based on the number of live chat agents in your team and starts at just $49 per agent per month. You can choose a plan that fits your team size and needs. Also, there's a small extra fee per active conversation if the volume exceeds the plan limit.
Check the F.A.Q. section below for more details on plan limits and costs. You can estimate your cost based on your current usage and the number of live chat seats in the "Settings - Billing" section of the platform. Just choose the required number of live chat seats and your expected monthly conversations volume to see the instant quote.
If you are a small or medium business, the "Team" plan is a great option. It offers you every platform feature except automatic intent detection ("Insights") at a reasonable cost of $49 per agent. The price is for agent seats only, and you can have an unlimited number of other team members with various roles working on your project (conversational designers, product managers, administrators, etc).
Larger businesses usually choose the "Company" plan. It starts at $169 per agent per month (10 seats minimum) and includes advanced AI-powered features like custom ML model training for smart live chat suggestions, automatic intent detection, custom analytics dashboards, a dedicated account manager, and up to 20 hours of custom development per month to help you properly integrate conversational AI into your business framework.
A project is a combination of a live chat tool, a virtual assistant, and a conversational AI suite for your business. Each project can be connected to multiple channels (Facebook Messenger, Telegram, SMS, website chat, etc) as long as they are hosted by the same organization or website.