Question answering and live chat hints
Last updated
Was this helpful?
Last updated
Was this helpful?
By default, every new project that you create will be using 100% automated responses extracted from the business knowledge that you provided. This is done in by using a specific JSON endpoint to generate these responses.
If you do not want to use the automated question answering feature, choose "None" in the "AI engine" part of the general settings for your project. This will disable the model responses, and prioritize the natural language understanding engine instead.
$_ai_response_score - the response score (from 0 to 1), showing how confident the model is in this response. Responses scored below 0.35 should be treated with care, since they may be unrelevant.
$_ai_response_link - a link to a web page or document that was used to generate this response. You can use this to display a "More info" button, for example, to take your users to a specific part of your website.
Here's a simple example from the "default" skill that shows how these values can be used:
When you have AI engine enabled in your bot settings ("Settings - General", shown above), pulling the "show AI hints" tab in the live chat will open a tab where AI-generated text will be shown for every message sent by the customer.
If you want to build your own question answering logic, you can pull automated responses by the and use them in your . Each response will populate your with three substantial values:
$_ai_response_text - the actual response generated by the AI. You can display this text in any .
