Activechat Manual
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What is Activechat?
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Conversational AI
For Customer Service Teams
For Product Managers
For Innovation Teams
For Marketers
For e-commerce
For developers
Help Guides
Setting up your team
Managing conversations
Natural language automation
Building automations visually
Improving your virtual agent
Using live chat AI hints
Customizing automatic website page messages
Tracking website actions
Facebook Ads automation
Lead generation
Zapier integrations
Customizing your project
Pricing guide
Fundamentals
Terminology
Messaging channels
Intents and bot skills
Conversation insights
Grow tools
Broadcasting
Visual builder reference
Sending messages
Triggering events
Manipulating data
DATA
ADD TAG
REMOVE TAG
JSON
STATUS
VALIDATION
Conditional logic
Timers and delays
E-commerce blocks
Natural Language
System attributes
System events
Integrations
Google services
Shopify
WooCommerce
Dialogflow
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STATUS
No matter how good your chatbot is, some people are going to like it and some people not. Please make it easy to unsubscribe from your messages – that will not only save you from Facebook’s punishment but will also massively increase the quality of your automated conversation and customer happiness.
Use the STATUS block to control the subscription status of your chatbot users. Just set the status to “unsubscribed” to prevent this user from receiving your broadcasts.
Using the STATUS block to change user’s subscription status
Usually, you will want to have two skills – one to unsubscribe the user and another to subscribe him/her back (just in case). These skills can be controlled by keywords (for example, “STOP” to unsubscribe), by bot menus, or even by natural language intents.
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Last modified 6mo ago
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