Activechat Manual
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What is Activechat?
New? Start here
The basics
Set up your first project
Install the chat widget
Explore the CRM
AI-assisted live chat
Live chat mobile app
Build your first automation
Conversational AI
For Customer Service Teams
For Product Managers
For Innovation Teams
For Marketers
For e-commerce
For developers
Help Guides
Setting up your team
Managing conversations
Natural language automation
Building automations visually
Improving your virtual agent
Using live chat AI hints
Customizing automatic website page messages
Tracking website actions
Facebook Ads automation
Lead generation
Zapier integrations
Customizing your project
Pricing guide
Fundamentals
Terminology
Messaging channels
Intents and bot skills
Conversation insights
Grow tools
Broadcasting
Visual builder reference
Sending messages
Triggering events
Manipulating data
Conditional logic
Timers and delays
E-commerce blocks
Natural Language
System attributes
System events
Integrations
Google services
Shopify
WooCommerce
Dialogflow
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The basics
5-minute intro to customer support automation with Activechat
Here are some basic steps to complete first. It takes less than 15 minutes, and your team will start talking to your visitors and customers immediately.
  1. 1.
    Create your agent and install our website chat widget.
  2. 2.
    Invite your team members to join.
  3. 3.
    Watch your visitors and start conversations pro-actively.
  4. 4.
    Automate repetitive conversations with AI.
Once you start having conversations with your customers or website visitors, Activechat will be collecting and analyzing conversational data to help you see the patterns and suggest what can be automated. 80% of the time spent by human agents is wasted on similar, repeating questions, and we can help you reduce that load by smart AI automation.
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Set up your first project
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