The basics

5-minute intro to customer support automation with Activechat

Here are some basic steps to complete first. It takes less than 15 minutes, and your team will start talking to your visitors and customers immediately.

1. Create your agent and install the website chat widget or connect it to Facebook / Telegram.

2. Upload your business knowledge to feed the AI.

3. Invite your team members to join.

4. Watch your visitors and start conversations pro-actively.

5. Automate repetitive conversations with AI.

Once you start having conversations with your customers or website visitors, Activechat will be collecting and analyzing conversational data to help you see the patterns and suggest what can be automated. 80% of the time spent by human agents is wasted on similar, repeating questions, and we can help you reduce that load by smart AI automation.