E-commerce NLP
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When you enable both and , you can push data from your online store into the NLP engine to create and automatically.
The feature is available both for and integrations.
Open “Settings – Integrations” in the main menu on the left and click the gear icon in the Shopify or WooCommerce tile. Note the “Push to Dialogflow” button in the top right corner:
Don’t forget to add extra utterances for various products in the entity description to help AI detect specific products in natural language searches that your customers are doing.
Here’s a simple example of the natural language e-commerce product search utilizing the entities created automatically from the store inventory:
When you click that button (don’t forget to first!), Activechat will create in your agent for products and categories in your e-commerce store, and a sample “Show category” to search for a specific product category.
You can for your preferred training phrases, and use @product and @category entities in other intents that will trigger specific .
Notice that Activechat is using product and category IDs as reference values for the entities. It allows you to use entity value as a search parameter in and blocks when building conversations.
