Messages

There are different kinds of messages that your chatbot or virtual assistant can send to users. Some message types are available on specific channels only (for example, you cannot use galleries on Twilio SMS).

Text messages are the most basic ones. Use TEXT block to send it.

Text message example

Then, you have images and animated GIFs. Use IMAGE block to add these types of content into your chatbot conversations.

A message with an image

Sounds and videos provide another dimension for your chatbot conversations. Use MEDIA block to display it.

Media messages in a chatbot

Smileys and stickers add personal touch and emotion. Actually, it’s not a message type – you can use smileys almost anywhere – in text messages, galleries, buttons, and quick replies.

Smileys can be great in some situations

And, finally, you can send various documents to your chatbot users. This can be achieved with the FILE block. Think of PDF invoices, worksheets, manuals, etc.