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With Activechat, your business can talk to thousands of customers on multiple channels (website chat, Facebook Messenger, Telegram, or even SMS) and automate repeating conversations to take the load off your human agents.
Our AI-powered advisors can learn the details of your business or product by just browsing your website and reading the documents that you provide, and then help your customers get the info they need. Your customer-facing team members will be happy too, since their performance will increase.
Here are some basic steps to complete first. It takes less than 15 minutes, and your team will start talking to your visitors and customers immediately.
- 1.Create your project and install the website chat widget or connect it to Facebook / Telegram.
- 2.Upload your business knowledge.
- 3.Invite your team members to join.
- 4.Watch your website visitors and start conversations pro-actively.
- 5.Further automate repetitive conversations with AI.
Once you start having conversations with your customers, Activechat will be collecting and analyzing your conversational data in real-time to help you see the patterns and suggest what can be automated. 80% of the time spent by human agents is wasted on similar, repeating questions, and we can help you reduce that load by smart AI-powered live chat automation.