Activechat Manual
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What is Activechat?
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Conversational AI
For Customer Service Teams
For Product Managers
For Innovation Teams
For Marketers
For e-commerce
For developers
Help Guides
Setting up your team
Managing conversations
Managing knowledge
Natural language automation
Building automations visually
Improving your virtual agent
Using live chat AI hints
Customizing automatic website page messages
Tracking website actions
Facebook Ads automation
Lead generation
Zapier integrations
Customizing your project
Pricing guide
Fundamentals
Terminology
Messaging channels
Intents and bot skills
Conversation insights
Grow tools
Broadcasting
Visual builder reference
Sending messages
TEXT
LISTEN
IMAGE
MEDIA
GALLERY
FILE
EMAIL
SMS
LEAD
Triggering events
Manipulating data
Conditional logic
Timers and delays
E-commerce blocks
Natural Language
System attributes
System events
Integrations
Google services
Shopify
WooCommerce
Dialogflow
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FILE

FILE block can be used to share files with your chatbot users. It’s a lot like MEDIA block, the only difference is that instead of a built-in player these files will be opened in the user’s web browser.
Direct upload is not supported yet, so you will have to upload your file and make it available online first.
Please note the size limits: it’s a maximum of 25 Mb on Facebook and 20 Mb on Telegram.
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