Activechat Manual
  • What is Activechat?
  • New? Start here
    • The basics
    • Set up your first project
    • Install the chat widget
    • Upload the knowledge
    • Explore the CRM
    • AI-assisted live chat
      • How to set context for AI hints
    • Live chat mobile app
    • Build your first automation
  • Conversational AI
    • For Customer Service Teams
    • For Product Managers
    • For Innovation Teams
    • For Marketers
    • For e-commerce
    • For developers
  • Help Guides
    • Setting up your team
    • Managing conversations
      • Customer attributes
      • User tags and segments
      • Searching for specific users
      • Agent tags (live chat groups and queues)
      • Triggering live chat sessions from the bot
      • Notifications with the TRIGGER block
    • Managing knowledge
      • Uploading business data
      • Question answering and live chat hints
      • Fine-tuning the large language model
    • Natural language automation
    • Building automations visually
      • Customizing your welcome message
      • Adding new skills
      • Navigating skills
      • Copying skills and blocks
      • Handling errors
    • Improving your virtual agent
    • Using live chat AI hints
    • Customizing automatic website page messages
    • Tracking website actions
    • Facebook Ads automation
      • How to set up a Facebook ads bot
      • How to use buttons and quick replies in a Facebook ads chatbot
    • Lead generation
    • Zapier integrations
    • Customizing your project
      • How to customize the chat widget
      • How to customize the Facebook chat widget
      • How to change bot settings
    • Pricing guide
  • Fundamentals
    • Terminology
      • Intents and entities
      • Contexts
      • Skills and events
        • Built-in system skills
          • /start
          • /default
          • /_default_fallback
          • /_start_live_chat
          • /_page_visit
          • /_error
      • Conversation elements
        • Messages
        • Buttons
        • Quick replies
        • Galleries / carousels
    • Messaging channels
      • Website chat widget
        • Installation
        • Customization
        • Voice input
      • Chat widget landing page
      • Facebook Messenger
        • Connect your page
        • 24 hour rule
        • Message tags
        • Persistent menu
      • Telegram
      • Email
      • Twilio SMS automation
    • Intents and bot skills
    • Conversation insights
    • Grow tools
      • Landing pages
      • Messenger links and QR codes
    • Broadcasting
  • Visual builder reference
    • Sending messages
      • TEXT
      • LISTEN
      • IMAGE
      • MEDIA
      • GALLERY
      • FILE
      • EMAIL
      • SMS
      • LEAD
    • Triggering events
      • SEND
      • CATCH
      • TRIGGER
      • LIVE CHAT
    • Manipulating data
      • DATA
      • ADD TAG
      • REMOVE TAG
      • JSON
      • STATUS
      • VALIDATION
    • Conditional logic
      • SWITCH
    • Timers and delays
      • TIMER
      • WAITFOR
      • WAITUNTIL
    • E-commerce blocks
      • CATEGORY
      • PRODUCT
      • VARIATIONS
      • SIMILAR
      • UPSELLS
      • CROSSSELS
      • Shopping carts
        • ADD TO CART
        • UPDATE CART
        • SHOW CART
        • CLEAR CART
        • CREATE ORDER
    • Natural Language
      • NLP
    • System attributes
    • System events
  • Integrations
    • Google services
      • Connect your Google account
      • Google Sheets
        • Searching and updating Google Sheets data
        • Building galleries with Google Sheets data
      • Google Calendar
        • Searching for events
        • Creating and updating events
    • Shopify
    • WooCommerce
    • Dialogflow
      • Building an agent
      • Using entities
      • Slot filling
      • Context management
      • E-commerce NLP
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On this page
  • Navigating and editing chatbot skills
  • Navigating chatbot events

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  1. Help Guides
  2. Building automations visually

Navigating skills

PreviousAdding new skillsNextCopying skills and blocks

Last updated 3 years ago

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The number of in a complex chatbot can easily reach dozens and even hundreds. Activechat makes it easy to build complex conversations, combining these skills together with , but navigating skills and events can be challenging.

Navigating and editing chatbot skills

When working with the visual chatbot builder, you can have multiple skills open at the same time in the tabs at the top of the screen. Please note that closing any of these tabs does not delete the skill, but just hides it from the visual editor. If you need to re-open any of your skills, just click its name in the drop-down list in the top left corner.

Navigating chatbot skills and opening them for editing in tabs

Closing the skill tab by clicking the "X" sign DOES NOT delete the skill (exactly as closing the tab in your browser does not delete a website that is displayed there)!

If you need to delete a skill, right-click its tab name and select “Delete” from the menu.

Navigating chatbot events

Just click the “Open skill” button in the SEND block. It will open the list of all CATCH blocks listening to the event this block is triggering. Click on the skill name in this list to open that skill in the visual builder.

are the fuel that runs your chatbots. There are at least seven different in Activechat, and on top of that, you can add dozens of your own – to trigger specific or perform small repetitive tasks.

Events are broadcasted by the blocks, and you can have multiple blocks listening to the same event in various parts of your chatbot conversation. How do you find them in the visual builder?

Finding skills that will be triggered by the specific event
Events
system events
skills
SEND
CATCH
skills
events