Activechat Manual
  • What is Activechat?
  • New? Start here
    • The basics
    • Set up your first project
    • Install the chat widget
    • Upload the knowledge
    • Explore the CRM
    • AI-assisted live chat
      • How to set context for AI hints
    • Live chat mobile app
    • Build your first automation
  • Conversational AI
    • For Customer Service Teams
    • For Product Managers
    • For Innovation Teams
    • For Marketers
    • For e-commerce
    • For developers
  • Help Guides
    • Setting up your team
    • Managing conversations
      • Customer attributes
      • User tags and segments
      • Searching for specific users
      • Agent tags (live chat groups and queues)
      • Triggering live chat sessions from the bot
      • Notifications with the TRIGGER block
    • Managing knowledge
      • Uploading business data
      • Question answering and live chat hints
      • Fine-tuning the large language model
    • Natural language automation
    • Building automations visually
      • Customizing your welcome message
      • Adding new skills
      • Navigating skills
      • Copying skills and blocks
      • Handling errors
    • Improving your virtual agent
    • Using live chat AI hints
    • Customizing automatic website page messages
    • Tracking website actions
    • Facebook Ads automation
      • How to set up a Facebook ads bot
      • How to use buttons and quick replies in a Facebook ads chatbot
    • Lead generation
    • Zapier integrations
    • Customizing your project
      • How to customize the chat widget
      • How to customize the Facebook chat widget
      • How to change bot settings
    • Pricing guide
  • Fundamentals
    • Terminology
      • Intents and entities
      • Contexts
      • Skills and events
        • Built-in system skills
          • /start
          • /default
          • /_default_fallback
          • /_start_live_chat
          • /_page_visit
          • /_error
      • Conversation elements
        • Messages
        • Buttons
        • Quick replies
        • Galleries / carousels
    • Messaging channels
      • Website chat widget
        • Installation
        • Customization
        • Voice input
      • Chat widget landing page
      • Facebook Messenger
        • Connect your page
        • 24 hour rule
        • Message tags
        • Persistent menu
      • Telegram
      • Email
      • Twilio SMS automation
    • Intents and bot skills
    • Conversation insights
    • Grow tools
      • Landing pages
      • Messenger links and QR codes
    • Broadcasting
  • Visual builder reference
    • Sending messages
      • TEXT
      • LISTEN
      • IMAGE
      • MEDIA
      • GALLERY
      • FILE
      • EMAIL
      • SMS
      • LEAD
    • Triggering events
      • SEND
      • CATCH
      • TRIGGER
      • LIVE CHAT
    • Manipulating data
      • DATA
      • ADD TAG
      • REMOVE TAG
      • JSON
      • STATUS
      • VALIDATION
    • Conditional logic
      • SWITCH
    • Timers and delays
      • TIMER
      • WAITFOR
      • WAITUNTIL
    • E-commerce blocks
      • CATEGORY
      • PRODUCT
      • VARIATIONS
      • SIMILAR
      • UPSELLS
      • CROSSSELS
      • Shopping carts
        • ADD TO CART
        • UPDATE CART
        • SHOW CART
        • CLEAR CART
        • CREATE ORDER
    • Natural Language
      • NLP
    • System attributes
    • System events
  • Integrations
    • Google services
      • Connect your Google account
      • Google Sheets
        • Searching and updating Google Sheets data
        • Building galleries with Google Sheets data
      • Google Calendar
        • Searching for events
        • Creating and updating events
    • Shopify
    • WooCommerce
    • Dialogflow
      • Building an agent
      • Using entities
      • Slot filling
      • Context management
      • E-commerce NLP
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  • Supported types of knowledge
  • How do I upload it?

Was this helpful?

  1. New? Start here

Upload the knowledge

PreviousInstall the chat widgetNextExplore the CRM

Last updated 2 years ago

Was this helpful?

Organizing your business knowledge and transforming that knowledge into meaningful conversations has never been easier. All we need from you is a link to your website or knowledge base, or even a set of documents in PDF or DOCX.

Once you upload that data, we create a custom automated AI advisor that can respond to questions based on this data. These automated conversations can happen across your website, on social media, or even through SMS or phone calls.

Supported types of knowledge

We can extract valuable information from any kind of textual documents that you provide. Some examples are:

  • URL links (websites, product descriptions, storefronts, F.A.Q.s, self-service portals, etc)

  • PDF or DOCX files (marketing materials, books, S.O.P.s, manuals, etc)

  • conversation logs (live chat transcriptions from Hubspot, Zendesk, or other platform)

How do I upload it?

Open the "Automation - Knowledge" link in your project settings.

Most probably, there will already be some bits of knowledge that you uploaded during the sign-up process. Now hit the "Add file" or "Add URL" button to add more.

Each individual PDF or DOCX file should be less than 4Mb in size. Contact us directly if you need to process larger file.

Once you're done with adding the data, click the "Train the model" button in the top right corner. This will start the fine-tuning process, which usually lasts a couple of hours, and when it's complete we'll send you a notofication email.

For URL links, we'll be recursively parsing up to 5 link levels down, but only within the original enclosing folder. So, "https://mycompany.com" will parse all your website, but "https://mycompany.com/blog" will parse only your blog articles.

Contact us if you need to scan more data or have a custom website access rules (password protected, for example).

Accesing the knowledge menu
Adding knowledge to train the AI model