Upload the knowledge
Organizing your business knowledge and transforming that knowledge into meaningful conversations has never been easier. All we need from you is a link to your website or knowledge base, or even a set of documents in PDF or DOCX.
Once you upload that data, we create a custom automated AI advisor that can respond to questions based on this data. These automated conversations can happen across your website, on social media, or even through SMS or phone calls.
We can extract valuable information from any kind of textual documents that you provide. Some examples are:
- URL links (websites, product descriptions, storefronts, F.A.Q.s, self-service portals, etc)
- PDF or DOCX files (marketing materials, books, S.O.P.s, manuals, etc)
- conversation logs (live chat transcriptions from Hubspot, Zendesk, or other platform)
Open the "Automation - Knowledge" link in your project settings.
Accesing the knowledge menu
Most probably, there will already be some bits of knowledge that you uploaded during the sign-up process. Now hit the "Add file" or "Add URL" button to add more.
Adding knowledge to train the AI model
Once you're done with adding the data, click the "Train the model" button in the top right corner. This will start the fine-tuning process, which usually lasts a couple of hours, and when it's complete we'll send you a notofication email.