This skill will be triggered when a customer wants to escalate the conversation to a human agent. It's a built-in system skill that is connected to the 'Live chat' intent in the NLP automation section of your virtual assistant.

By default, this skill will try to connect your customer to a human agent. If there are no agents online, or if the chat is not accepted by the agent within a specified amount of time, a quick lead generation sequence will be launched to get customer's email and question, and forward this information to your account email.

You can customize this behavior by editing the /_start_live_chat visually. Read more about our visual chatbot builder.

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