How to customize the Facebook chat widget

You can customize the Facebook chat widget to fit your website style and colors.

Go to “Settings – General” in your bot menu on the left side, and open the “Chat widget” tab. Click the gear icon in the “Facebook Messenger” tile.

There is a number of options that you can choose here:

  • “ref” parameter – specify an event name here to start your website chatbot from a specific skill.

  • “Theme color” – customize the color palette for buttons and other elements in the widget.

  • “Greeting text” (for logged in and not logged in users) – two versions of greeting text that will be displayed by the widget before users click the “Get started” button. Maximum 80 characters.

  • “Delay in seconds” – how many seconds to wait before displaying the widget on the webpage.

ℹ️ For more details on the Facebook chat widget, please refer to the official documentation from Facebook.

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