Comment on page
Searching for specific users
Activechat onboarding - Intro to the Search
The filter resides in the top part of your CRM page and allows you to create multiple search criteria.
Filtering a list of conversations
If you need to find a specific customer, searching by attribute value would help. For example, to find a customer by their phone number you could use the $_phone attribute.
Here's another example, searching by the customer's first name:
Searching by customers' names
To add new attributes to the search, just hit the "Add attribute" button and start typing the attribute name (or any of its parts) in the drop-down list. Once you see the required attribute name, click it to add it to the filter.
Adding new attributes to the search
Notice that search results will differ depending on the scope of your CRM display (leads or conversations). "Leads" are customers or website visitors who did not interact with you yet (no messages sent from their side), and "Conversations" are people who have already spoken to your virtual assistant or one of your live chat agents.
To switch the scope between leads and conversations use the dropdown list in the top panel of the Conversations page.
Switching between leads and conversations