Conversational AI is the key to unlocking the next wave of innovation for businesses. It’s the technology that enables humans and machines to communicate with each other in natural language, and it’s what will allow us to interact with bots, virtual assistants, and other AI-powered entities in a way that feels natural and human.
Conversational AI is still in its early days, but it’s already making a big impact. In the business world, it’s being used to power chatbots, which are becoming more and more sophisticated and can be used to handle a wide range of tasks. In the consumer world, it’s being used to power virtual assistants like Amazon’s Alexa and Google’s Assistant, as well as chatbots like Xiaoice, which has more than 20 million users in China.
As conversational AI continues to evolve, it will become increasingly important for businesses of all sizes. It will enable them to create new and innovative ways to interact with their customers, and it will help them to become more efficient and productive.
In most companies, innovation teams are using conversational AI to achieve business goals such as increasing customer engagement, developing new products, and improving process efficiency. By automating simple tasks and queries through conversational AI, innovation teams are able to focus on more complex and strategic tasks.
Conversational AI is a key driver for innovation
Conversational AI also enables businesses to create new products and services and to reinvent existing ones. For example, a business could use conversational AI to create a chatbot that helps customers book appointments or to create a chatbot that provides customer support. In addition, conversational AI can be used to create virtual assistants that can help employees be more efficient and to create chatbots that can be used to drive sales.
The opportunities for innovation are endless, and businesses that don’t adopt conversational AI will be at a disadvantage.
Innovation managers are using conversational AI to help them with a variety of tasks, including:
Gathering customer feedback
One of the most important tasks of an innovation manager is understanding customer needs and wants. Conversational AI can be used to gather feedback from customers in a more efficient and scalable way than traditional methods. For example, a customer could simply text or message a chatbot with their feedback, rather than filling out a long survey or speaking to a customer representative. This can help innovation managers gather more accurate and timely feedback from customers, which can be used to improve products and services.
Developing new products and services
Conversational AI can also be used to develop new products and services. By chatting with a chatbot, customers can provide information about their needs and wants, which can be used to create new products and services. In addition, chatbots can be used to test new products and services with customers. This can help innovation managers see how customers react to new products and make necessary changes before releasing them to the public.
Another task of an innovation manager is communicating with different departments within the company. Conversational AI can help streamline communication by automatically routing messages to the correct recipient, eliminating the need for manual sorting. In addition, chatbots can be used to provide updates on projects or tasks, which can help reduce the amount of email communication. This can help innovation managers save time and improve communication within the company.
Innovation managers often need to train employees on new products and services. Conversational AI can be used to provide employees with information about new products and services in a more interactive way. For example, a chatbot could provide employees with a quiz or a set of tasks to complete in order to learn about a new product. This can help employees learn about new products more quickly and efficiently.