Conversational AI is still in its early days, but it’s already making a big impact. In the business world, it’s being used to power chatbots, which are becoming more and more sophisticated and can be used to handle a wide range of tasks. In the consumer world, it’s being used to power virtual assistants like Amazon’s Alexa and Google’s Assistant, as well as chatbots like Xiaoice, which has more than 20 million users in China.