When you have your conversation designed, it’s important to define the set of intents that your chatbot should handle. Actually, it comes down to specifying what kind of value can customers get from your virtual assistant. This is always a work in progress – as your chatbot starts having actual conversations with users, there will be new intents popping out almost every day. It’s up to you (as a chatbot developer) to decide, which of these intents should be handled by the bot, and what should happen if the user’s intent is not recognized.