Persistent menu on Facebook Messenger
Before December 2019, these menus were “Page-level”, i.e. unified across all users of the same chatbot. In December 2019 Facebook introduced the ability to override Page-level menus with user-level menus, thus making it easier for a chatbot designer to build personalized Messenger experiences for specific users. Also, multi-level menus were disabled, allowing just a single-level menu with up to three buttons.
As of Jan 2020, Activechat supports only Page-level persistent menus. We’re working on adding user-level persistent menu functionality and we’ll update this manual once it is available in the LISTEN block.
To set up a persistent menu for your chatbot, choose “Marketing – Grow tools” in the main menu and go to the “Facebook persistent menu” tab.
Click “Add new item” to add buttons to the menu.
Setting up Facebook persistent menu for your chatbot
When building your persistent menu, try to make it really valuable for your chatbot users:
- Don’t use the menu for generic actions like “Restart”.
- Don’t put a “Menu” button sending the user to a skill displaying the menu. Be smart – the menu is already there, why need another?