Persistent menu on Facebook Messenger
As of Jan 2020, Activechat supports only Page-level persistent menus. We’re working on adding user-level persistent menu functionality and we’ll update this manual once it is available in the LISTEN block.
To set up a persistent menu for your chatbot, choose “Marketing – Grow tools” in the main menu and go to the “Facebook persistent menu” tab.
Click “Add new item” to add buttons to the menu.
Setting up Facebook persistent menu for your chatbot
When building your persistent menu, try to make it really valuable for your chatbot users:
- Don’t use the menu for generic actions like “Restart”.
- Don’t put a “Menu” button sending the user to a skill displaying the menu. Be smart – the menu is already there, why need another?