Activechat Manual
  • What is Activechat?
  • New? Start here
    • The basics
    • Set up your first project
    • Install the chat widget
    • Upload the knowledge
    • Explore the CRM
    • AI-assisted live chat
      • How to set context for AI hints
    • Live chat mobile app
    • Build your first automation
  • Conversational AI
    • For Customer Service Teams
    • For Product Managers
    • For Innovation Teams
    • For Marketers
    • For e-commerce
    • For developers
  • Help Guides
    • Setting up your team
    • Managing conversations
      • Customer attributes
      • User tags and segments
      • Searching for specific users
      • Agent tags (live chat groups and queues)
      • Triggering live chat sessions from the bot
      • Notifications with the TRIGGER block
    • Managing knowledge
      • Uploading business data
      • Question answering and live chat hints
      • Fine-tuning the large language model
    • Natural language automation
    • Building automations visually
      • Customizing your welcome message
      • Adding new skills
      • Navigating skills
      • Copying skills and blocks
      • Handling errors
    • Improving your virtual agent
    • Using live chat AI hints
    • Customizing automatic website page messages
    • Tracking website actions
    • Facebook Ads automation
      • How to set up a Facebook ads bot
      • How to use buttons and quick replies in a Facebook ads chatbot
    • Lead generation
    • Zapier integrations
    • Customizing your project
      • How to customize the chat widget
      • How to customize the Facebook chat widget
      • How to change bot settings
    • Pricing guide
  • Fundamentals
    • Terminology
      • Intents and entities
      • Contexts
      • Skills and events
        • Built-in system skills
          • /start
          • /default
          • /_default_fallback
          • /_start_live_chat
          • /_page_visit
          • /_error
      • Conversation elements
        • Messages
        • Buttons
        • Quick replies
        • Galleries / carousels
    • Messaging channels
      • Website chat widget
        • Installation
        • Customization
        • Voice input
      • Chat widget landing page
      • Facebook Messenger
        • Connect your page
        • 24 hour rule
        • Message tags
        • Persistent menu
      • Telegram
      • Email
      • Twilio SMS automation
    • Intents and bot skills
    • Conversation insights
    • Grow tools
      • Landing pages
      • Messenger links and QR codes
    • Broadcasting
  • Visual builder reference
    • Sending messages
      • TEXT
      • LISTEN
      • IMAGE
      • MEDIA
      • GALLERY
      • FILE
      • EMAIL
      • SMS
      • LEAD
    • Triggering events
      • SEND
      • CATCH
      • TRIGGER
      • LIVE CHAT
    • Manipulating data
      • DATA
      • ADD TAG
      • REMOVE TAG
      • JSON
      • STATUS
      • VALIDATION
    • Conditional logic
      • SWITCH
    • Timers and delays
      • TIMER
      • WAITFOR
      • WAITUNTIL
    • E-commerce blocks
      • CATEGORY
      • PRODUCT
      • VARIATIONS
      • SIMILAR
      • UPSELLS
      • CROSSSELS
      • Shopping carts
        • ADD TO CART
        • UPDATE CART
        • SHOW CART
        • CLEAR CART
        • CREATE ORDER
    • Natural Language
      • NLP
    • System attributes
    • System events
  • Integrations
    • Google services
      • Connect your Google account
      • Google Sheets
        • Searching and updating Google Sheets data
        • Building galleries with Google Sheets data
      • Google Calendar
        • Searching for events
        • Creating and updating events
    • Shopify
    • WooCommerce
    • Dialogflow
      • Building an agent
      • Using entities
      • Slot filling
      • Context management
      • E-commerce NLP
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On this page
  • General attributes
  • Facebook Messenger user attributes
  • Telegram user attributes
  • Twilio user attributes
  • E-commerce dynamic galleries
  • Shopping cart galleries
  • WooCommerce orders and customers
  • Shopify orders and customers
  • NLP
  • Data validation
  • Google Sheets integration
  • Google Calendar integration
  • Page visits tracking

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  1. Visual builder reference

System attributes

General attributes

$_last_error

$_agentid

ID of the chatbot

$_skill

current skill name

$_userid

unique user identifier, not related to messenger-specific ID

$_email

user’s email address (if available) to be displayed in the user’s data

$_phone

user’s phone number (if available) to be displayed in the user’s data

$_random

random value from 0 to 1

$_now_ts

current UNIX timestamp

$_year

current year

$_month

current month (1-12)

$_date

current date (1-31)

$_day

current day of the week (0-6, Sunday-Saturday)

$_hour

current UTC time (hours) (0-23)

$_minute

current UTC time (minutes) (0-59)

$_second

current UTC time (seconds) (0-59)

$_event_ <name>_payload

“ref” parameter or payload for specific event

$_last_user_input

last message received from the user

$_last_user_input_ts

timestamp of last user message

$_last_btn_pressed

last button pressed by the user

$_last_btn_pressed_ts

the timestamp of last button press

$_src

User’s communication channel: facebook / telegram / twilio / cis (for chat widget)

$_user_tags

Comma-separated list of tags assigned to the user

Facebook Messenger user attributes

$_id

page-specific user ID

$_name

user’s full name (from Facebook profile)

$_first_name

user’s first name (from Facebook profile)

$_last_name

user’s last name (from Facebook profile)

$_locale

user’s locale

$_timezone

user’s timezone

Telegram user attributes

$_id

page-specific user ID

$_telegram_username

user’s @username (from Telegram profile)

$_telegram_first_name

user’s first name (from Telegram profile)

$_telegram_last_name

user’s last name (from Telegram profile)

$_telegram_language_code

user’s language code (from Telegram profile)

$_telegram_is_bot

the user is a bot?

$_first_name

same as $_telegram_first_name

$_last_name

same as $_telegram_last_name

Twilio user attributes

$_id

Twilio user ID

$_twilio_user_phoneno

user’s phone number (from Twilio)

$_twilio_bot_phoneno

bot’s phone number (from Twilio)

$_twilio_serviceSid

Service ID (from Twilio)

$_tags

user’s tags

$_sms_result

result of the SMS block execution

E-commerce dynamic galleries

$_selected_category_id

ID of the product category that was selected in the dynamic gallery

$_selected_category_slug

slug of the product category that was selected in the dynamic gallery

$_selected_category_title

title of the product category that was selected in the dynamic gallery

$_selected_product_id

ID of the product that was selected in the dynamic gallery

$_selected_product_slug

slug of the product that was selected in the dynamic gallery

$_selected_product_title

title of the product that was selected in the dynamic gallery

$_selected_product_description

description of the product that was selected in the dynamic gallery

$_selected_product_price

price of the product that was selected in the dynamic gallery

$_selected_product_url

URL of the product that was selected in the dynamic gallery

$_selected_product_image

image URL of the product that was selected in the dynamic gallery

$_selected_product_inv_qty

inventory of the product that was selected in the dynamic gallery

$_selected_product_upsells

# of upsells for the product that was selected in the dynamic gallery

$_selected_product_similars

# of similar products for the product that was selected in the dynamic gallery

$_selected_product_xsells

# of cross-sells for the product that was selected in the dynamic gallery

$_selected_product_var_types

variation types URL of the product that was selected in the dynamic gallery

$_selected_product_var_ids

list of variation IDs for selected product. Contains single variation ID if there are no product variations. Use it to add single-variation products to shopping cart in Shopify integrations

$_selected_var_id

ID of the variation that was selected in the dynamic gallery

$_selected_var_product_id

product ID for the variation that was selected in the dynamic gallery

$_selected_var_title

title of the variation that was selected in the dynamic gallery

$_selected_var_description

description of the variation that was selected in the dynamic gallery

$_selected_var_price

price of the variation that was selected in the dynamic gallery

$_selected_var_url

URL of the variation that was selected in the dynamic gallery

$_selected_var_image

image URL of the variation that was selected in the dynamic gallery

$_selected_var_inv_qty

inventory of the variation that was selected in the dynamic gallery

Shopping cart galleries

$_cart_total_qty

total amount of items in the chatbot shopping cart

$_cart_total_sum

total value of the chatbot shopping cart

$_selected_item_id

ID of the selected item in the chatbot shopping cart

$_selected_item_slug

slug of the selected item in the chatbot shopping cart

$_selected_item_price

price of the selected item in the chatbot shopping cart

$_selected_item_title

title of the selected item in the chatbot shopping cart

$_selected_item_image_url

image URL of the selected item in the chatbot shopping cart

$_selected_item_url

URL of the selected item in the chatbot shopping cart

$_selected_item_description

description of the selected item in the chatbot shopping cart

$_selected_item_quantity

quantity of the selected item in the chatbot shopping cart

$_order_id

ID of the order created from the chatbot shopping cart

$_order_id

ID of the order created from the chatbot shopping cart

$_order_total

total cost of the order created from the chatbot shopping cart

$_order_tax_total

tax total of the order created from the chatbot shopping cart

$_order_shipping_total

shipping total of the order created from the chatbot shopping cart

WooCommerce orders and customers

$_woo_error

WooCommerce-specific error description

$_woo_customer_id

customer’s ID

$_woo_customer_email

customer’s email

$_woo_customer_first_name

customer’s first name

$_woo_customer_last_name

customer’s last name

$_woo_customer_role

customer’s WordPress role

$_woo_customer_username

customer’s WordPress username

$_woo_customer_avatar_url

customer’s avatar URL

$_woo_customer_billing_first_name $_woo_customer_billing_last_name $_woo_customer_billing_company $_woo_customer_billing_address_1 $_woo_customer_billing_address_2 $_woo_customer_billing_city $_woo_customer_billing_state $_woo_customer_billing_postcode $_woo_customer_billing_country $_woo_customer_billing_email $_woo_customer_billing_phone

customer’s billing details

$_woo_customer_shipping_first_name $_woo_customer_shipping_last_name $_woo_customer_shipping_company $_woo_customer_shipping_address_1 $_woo_customer_shipping_address_2 $_woo_customer_shipping_city $_woo_customer_shipping_state $_woo_customer_shipping_postcode $_woo_customer_shipping_country

customer’s shipping details

$_woo_order_id

ID of the created order

$_woo_order_number

number of the created order

$_woo_order_status

status of the created order

$_woo_order_currency

currency of the created order

$_woo_order_total

total cost of the created order

$_woo_order_total_tax

total tax cost of the created order

$_woo_order_note

notes for the created order

$_woo_order_payment_method

payment method (slug) of the created order

$_woo_order_payment_method_title

payment method (title) of the created order

$_woo_order_billing_first_name $_woo_order_billing_last_name $_woo_order_billing_company $_woo_order_billing_address_1 $_woo_order_billing_address_2 $_woo_order_billing_city $_woo_order_billing_state $_woo_order_billing_postcode $_woo_order_billing_country $_woo_order_billing_email $_woo_order_billing_phone

order billing details

$_woo_order_shipping_first_name $_woo_order_shipping_last_name $_woo_order_shipping_company $_woo_order_shipping_address_1 $_woo_order_shipping_address_2 $_woo_order_shipping_city $_woo_order_shipping_state $_woo_order_shipping_postcode $_woo_order_shipping_country

order shipping details

Shopify orders and customers

$_shopify_error

Shopify-specific error message

$_shopify_total_results

total number of results in Shopify search

$_shopify_total_pages

total number of pages (10 results each) in Shopify search

$_shopify_var_total_results

total number of results in Shopify variations search

$_shopify_var_total_pages

total number of pages in Shopify variations search

$_shopify_cart_id

$_shopify_cart_properties

$_shopify_cart_quantity

$_shopify_cart_variant_id

$_shopify_cart_key

$_shopify_cart_title

$_shopify_cart_price

$_shopify_cart_original_price

$_shopify_cart_discounted_price

$_shopify_cart_line_price

$_shopify_cart_original_line_price

$_shopify_cart_total_discount

$_shopify_cart_discounts

$_shopify_cart_sku

$_shopify_cart_grams

$_shopify_cart_vendor

$_shopify_cart_taxable

$_shopify_cart_product_id

$_shopify_cart_gift_card

$_shopify_cart_final_price

$_shopify_cart_final_line_price

$_shopify_cart_url

$_shopify_cart_image

$_shopify_cart_handle

$_shopify_cart_requires_shipping

$_shopify_cart_product_type

$_shopify_cart_product_title

$_shopify_cart_product_description

$_shopify_cart_variant_title null

$_shopify_cart_variant_options

$_shopify_cart_line_level_discount_allocations

NLP

$_nlp_contexts

list of outbound contexts from NLP intent

$_nlp_entity_<entity name>

entity value from NLP intent

$_nlp_speech

default intent reply from NLP engine

$_nlp_action_complete

“true” if slot filling is complete, “false” otherwise

Data validation

$_validation_result

“true” if data has correct format, “false” otherwise

$_validation_error

text description of the validation error

Google Sheets integration

$_gs_result

“Ok” if data was found, text description of error otherwise

$_gs_row

row number where data was found

$_gs_a .. $_gs_zz

cell values from the row that was found

$_gs_total_pages

total number of pages (10 rows each) in the dynamic gallery

$_gs_total_results

total number of results (cards) in the dynamic gallery

$_selected_gallery_title

title of the card that was chosen by the user in the dynamic gallery

$_selected_gallery_subtitle

subtitle of the card that was chosen by the user in the dynamic gallery

$_selected_gallery_image

image URL of the card that was chosen by the user in the dynamic gallery

$_selected_gallery_<attribute name>

attribute values for the card that was chosen by the user in the dynamic gallery

Google Calendar integration

$_gc_result

“Found some events” if data was found, “Events not found” or error description otherwise

$_gc_event_id

ID of the event found in Google Calendar

$_gc_event_summary

summary of the event found in Google Calendar

$_gc_event_description

description of the event found in Google Calendar

$_gc_event_status

status of the event found in Google Calendar

$_gc_event_creator

creator of the event found in Google Calendar

$_gc_event_start_time

start time of the event found in Google Calendar

$_gc_event_start_date

start date of the event found in Google Calendar

$_gc_event_end_time

end time of the event found in Google Calendar

$_gc_event_end_date

end date of the event found in Google Calendar

Page visits tracking

$_last_page_visit_title

title of the website page that was last visited by the chatbot user

$_last_page_visit_url

URL of the website page that was last visited by the chatbot user

$_last_page_visit_browser

browser identifier of customer’s web client

$_last_page_visit_browsername

browser name of customer’s web client

$_last_page_visit_browserplatform

browser platform of customer’s web client

$_timezone

timezone of customer’s web client

$_locale

locale of customer’s web client

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Last updated 3 years ago

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