Activechat Manual
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What is Activechat?
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Conversational AI
For Customer Service Teams
For Product Managers
For Innovation Teams
For Marketers
For e-commerce
For developers
Help Guides
Setting up your team
Managing conversations
Natural language automation
Building automations visually
Improving your virtual agent
Using live chat AI hints
Customizing automatic website page messages
Tracking website actions
Facebook Ads automation
Lead generation
Zapier integrations
Customizing your project
Pricing guide
Fundamentals
Terminology
Intents and entities
Contexts
Skills and events
Built-in system skills
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/_default_fallback
/_start_live_chat
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/_error
Conversation elements
Messaging channels
Intents and bot skills
Conversation insights
Grow tools
Broadcasting
Visual builder reference
Sending messages
Triggering events
Manipulating data
Conditional logic
Timers and delays
E-commerce blocks
Natural Language
System attributes
System events
Integrations
Google services
Shopify
WooCommerce
Dialogflow
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/_default_fallback

/_default_fallback

This skill will be triggered by the NLP system if it cannot match the customer's message to any of the existing intents in your virtual assistant.
The goal of this skill is to inform the user that the bot did not understand the message and suggest how to fix it.
A simple default fallback skill

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